Privacy Policy

Last updated: 2 October 2026 · Version 1.9

Introduction

Welcome to the privacy policy of Altnet Solutions Ltd t/a ‘Altnets‘, incorporated and registered in England and Wales, company number 12594543, whose registered office address is Studio 1 The Boardwalk, Brighton Marina, Brighton, BN2 5ZB (Altnets, we, us, our or the Company) for website www.altnets.co.uk (Site).

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out in it. Please also use the Glossary (below) to understand the meaning of some of the terms used in this privacy policy.

This privacy policy forms our agreement with you. Capitalised terms not defined in this privacy policy shall have the meaning given to them in our applicable Terms of Use or in the General Data Protection Regulation (EU) 2016/679 (EU GDPR) or the retained version of the EU GDPR as it applies in the UK from 1 January 2021 (UK GDPR).

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how we collect, process, store and share data that can identify you (End User) through your use of the Site, including any data you may provide through this website when you sign up to our newsletter or purchase a product or service or take part in a competition, for instance.

This website is not intended for children and we do not knowingly collect data relating to children.

We reserve the right to publish different or bespoke versions of this global privacy policy, to suit particular products, sites or apps. It is therefore important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Data Controller

Altnets will be the ‘data controller’ and responsible for all Personal Information that we determine the means and purpose of processing. By Personal Data or Personal Information we refer to information collected or held by Altnets, that identifies and relates to you as an individual.

Olly Shepherd, Managing Director, is responsible for overseeing questions in relation to this privacy policy. If you have any questions about it, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Altnet Solutions Ltd t/a Altnets
Email address: [email protected]

Postal address: Studio 1, The Boardwalk, Brighton Marina, Brighton, BN2 5ZB

Telephone number: +44 (0) 20 3997 8994

We are registered with the Information Commissioner (number ZB705170). You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on the date set out at the end of this document. We reserve the right to add to or change the terms of this privacy policy in the same way that we need from time to time to vary our Terms of Use to keep up to date with evolving data protection laws or to take account of changes to our Service. You are therefore advised to keep abreast of this privacy policy through whatever medium, site or device you access it.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

When you express an interest or make an enquiry regarding our services, we may collect Personal Information directly from you. We may collect, use, store, share and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender
Contact Data includes billing address, delivery address, email address and telephone numbers
Financial Data includes bank account and payment card details
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page and other technology on the devices you use to access this website
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
Usage Data includes information about how you use our website, products and services
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. If you have opted in to receive our updates and marketing communications, we will handle your Personal Information (including your name, email address and business/work details) to provide you with marketing communications in line with any preferences you have told us about. You are not under any obligation to provide us with your Personal Information for marketing purposes. When we send you marketing emails, updates, and notifications for marketing purposes, every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You can withdraw and consent to process Personal Information at any time by emailing [email protected].

Specific data we may collect from you

We may collect the following specific data from you depending on who you are and the type of interest you have in our services:

When you become a client of Altnets:

your name;
postal address;
invoicing details/address;
job/service requirement details;
information regarding the services you request;
supplementary information you provide us about yourself when contacting us;
email address; and
telephone numbers (including mobile).

Unless we have permission to process your Personal Information for marketing purposes (please see above), we will only use this information for completing any contractual obligations owed from either party or to provide information and updates regarding the services you have requested.

If you supply goods or services to Altnets: we will collect Personal Information from you to enable us to engage your services and to provide you with payment. This may include your name, contact details, any personal services provided, professional qualifications (such as licence and regulatory details if required) and invoice or billing information.

If you join or apply to join Altnets as an employee: we will require your name, email address and CV details. We will hold and process this information under our legitimate business interests until we either choose to engage you as an Altnets employee or decline to pursue the opportunity to work with you, in which case we will hold you CV for six months after our last interaction and then delete from our records.

If you become an Altnets employee: we will require the above information as well as your bank account details for payment, next of kin and any relevant health information to allow us to make reasonable adjustments where required. Where we require sensitive information, we will always ensure a legal grounds for processing exists and a relevant policy is in place.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data, but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data, so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories1 of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services
- create an account on our website
- subscribe to our service or publications
- request marketing to be sent to you
- enter a competition, promotion or survey
- give us feedback or contact us

1 If special category data is collected, some additional wording will need to be added.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

analytics providers such as Google based outside the UK
advertising networks based inside or outside the UK
search information providers based inside or outside the UK
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services
- Identity and Contact Data from data brokers or aggregators based inside and outside the UK
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

Please go to the Glossary to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground on which we are relying in order to process your personal data where more than one ground has been set out in the table below.

User

Purpose/Activity
Type of data
Lawful basis for processing including legitimate interests

General Website Visitor

If you are simply a visitor to our sites or browsing our app

To provide you with basic information and updates on our activities, services and products, for statistical analysis, to identify which elements of the Service or other products might interest you, to record your marketing preferences and any feedback or responses for the purposes of improving our Services.

Identity
Contact
Profile
Usage
Marketing and Communications
Technical

With your consent through our Terms of Use
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To allow us to run the operation of our websites, domains, portals, and ensure that our provision of Services runs as smoothly as possible, in a personalised way.

Identity
Contact
Profile
Usage
Marketing and Communications
Technical
Page views and searches

With your consent obtained through our Terms of Use
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Necessary to comply with a legal obligation

Service Users

If you are an end- user of our platform, in the UK

To register you as a new customer

Identity
Contact

Performance of a contract with you

To process and deliver your order or instructions including:

Manage payments, fees and charges
Collect and recover money owed to us

Identity
Contact
Financial
Transaction
Marketing and Communications

Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

Identity
Contact

Performance of a contract with you

Notifying you about changes to our terms or privacy policy
Asking you to leave a review or take a survey

Profile
Marketing and Communications

Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

Identity
Contact
Profile
Usage
Marketing and Communications

Performance of a contract with you
Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Identity
Contact
Technical

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Necessary to comply with a legal obligation

To deliver relevant website content and
advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Identity
Contact
Profile
Usage
Marketing and Communications
Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Technical
Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

Identity
Contact
Technical
Usage

Necessary for our legitimate interests (to develop our products/services and grow our business) for your benefit

Profile
Marketing and Communications

To carry out market research through your voluntary participation in surveys

Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have [the following personal data control mechanisms:

Unsubscribe link displayed on every marketing communication;
if you have an account registered with us, you are able to report a change to your preferences to us and we will update our records accordingly.
contact us using the Contact Us form to let us know your preferences have changed

Promotional offers from us

We may use your Identity Data, Contact Data, Technical Data, Usage Data and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing, using your Marketing and Communications Data, as defined above).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out of marketing

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time, using the email address set out above or our Contact Form.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes (for example, relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above, for example, service providers who help us to deliver the Service to you, such as technology companies who may provide elements of the Service functionality.

Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
Specific third parties listed in the table under the heading Purposes for which we will use your personal data above.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the UK.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Once we have received your information, we will use procedures and security features to try to prevent unauthorised and unlawful access and processing, as well as accidental loss, destruction or damage. We use encryption technology to protect data that you submit to us online in order to reduce the risk of your data being intercepted by unauthorised persons during transmission.

We deploy a range of “technical and organisational” measures including physical, electronic, and procedural safeguards to protect information we process and maintain.

Please be aware that the transmission of information via the internet or mobile networks is not completely secure; we cannot guarantee the security of your data transmitted to or from us and any transmission is at your own risk. We may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their content or their privacy statements and strongly encourage you to read their privacy policies in detail.

We have put in place procedures to deal with any suspected personal data breach. In the event there is an occasion in future where there is an unauthorised use or breach with respect to data, we shall comply with GDPR expectations and timelines (including a 72 hour investigation and reporting window) in order to mitigate the risk to any individuals affected and will notify you and any applicable regulator of a breach where we are legally required to do so.

Where we store your data

We process and store the data described in this privacy policy inside the UK and in the European Economic Area (EEA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, GDPR and UK GDPR at all times.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. See below under the heading Your legal rights for more detailed information about this.

If you wish to exercise any of the rights set out above, please Contact Us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

Lawful basis

Legitimate Interests means the interests of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Third Parties

Internal Third Parties

Other companies, acting as joint controllers or processors based in the United Kingdom provide distribution services.

External Third Parties

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Right to data portability. You have the right to receive the Personal Information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your Personal Information.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data's accuracy
Where our use of the data is unlawful, but you do not want us to erase it
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Direct Marketing

During the sign-up process on our website for receiving our newsletter when your personal data is collected. you will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing].

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Object any time to the processing of your personal data for direct marketing purposes You also have the absolute right to object to the processing of your personal data for direct marketing purposes (see Opting Out Of Marketing in paragraph 4 for details of how to object to receiving direct marketing communications).

Withdrawal of your consent

If at any time where we are relying on consent to process your personal data, you may withdraw your consent. However, this will not affect the lawfulness of any processing carried out before you do so. If you do withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Complaints and Contact

Should you be dissatisfied with the service we provide, you have the right to file a formal complaint to the Information Commissioner's Office at www.ico.org.uk, or to the relevant data protection supervisory authority in your country of residence. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and by telephone on 0303 123 1113 or 01625 545 745.

This policy was last updated on 2 October 2026.