Altnets
    Customer Success · Case Study

    Availability and Visibility

    08.04.20266 min read
    Availability and Visibility

    Case study

    Introduction

    At Altnets, our customers are at the heart of everything we do, and our approach is built on strong relationships and reliable support. Each customer is supported by a dedicated Account Manager and Customer Success Manager, ensuring consistent communication and proactive engagement through regular meetings, and availability via phone, email, Teams, or face-to-face visits. We prioritise regular discussions to explore upcoming projects and gather valuable feedback that helps us further tailor and enhance the customer journey. Our commitment to transparency and collaboration is reinforced through customised open order reporting, live reviews of inventory and usage, and detailed backorder reports that provide insights into stock availability, delivery timelines and forecasted demand.

    Overview

    At a glance

    01The Problem

    A need for a detailed product report to demonstrate compliance with BDUK contractual obligations.

    02The Solution

    A comprehensive customer sustainability report was produced covering all areas required.

    03The Result

    The structured report enabled the customer to streamline compliance processes, operationalise reporting and maintain full transparency with BDUK.

    Full Case Study

    How we delivered

    Wildanet required a detailed product report to demonstrate compliance\nwith BDUK contractual obligations, a critical component of their operational\nframework and reporting responsibilities.

    We engaged closely with the Wildanet team to understand the specific compliance requirements and the scope of information needed. Leveraging our expertise, we implemented and produced a comprehensive customer sustainability report that covered all purchased products over the year.

    The report included detailed information on the hundreds of products purchased and their product categorisation, material composition, unit weights which ensured that Wildanet received all the necessary data to meet their reporting obligations effectively. By providing a structured and detailed report, we enabled Wildanet to streamline their compliance processes, operationalise their reporting, and maintain full transparency with BDUK.

    “Over the years Altnets has consistently delivered exceptional service to our organisation. They have demonstrated a commendable commitment to meeting our needs with efficiency and professionalism. Their dedication to excellence is evident in their proactive approach to addressing any challenges that arise, ensuring that no request is perceived as too demanding. Altnets has proven to be a reliable and valuable partner, and we have full confidence in their ability to continue delivering outstanding service in future.”

    MM

    Maf McLaren

    Supply Chain Manager, Wildanet

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